Terms of Service

These general terms and conditions are applicable between MAVEN, a simplified joint-stock company (société par actions simplifiée) with a share capital of 100,000 euros, registered in the Paris Trade and Companies Register under number 523 834 075, having its registered office at 30 rue Boyer, 75020 Paris, France, SIRET number 523 834 075 00039, APE code 6312Z (Internet Portals), VAT identification number FR96 523 834 075, email: [email protected], hereinafter referred to as « MAVEN », and any natural or legal person, of private or public law, registered on the Website or on the Application to benefit from the Services, hereinafter referred to as the « Client ».

MAVEN is registered as a training organization with the Regional and Interdepartmental Directorate for Economy, Employment, Labor, and Solidarities (DREETS) under activity declaration number 11 75 47799 75. This registration does not constitute State approval.

The Website and the Application are published by MAVEN. Hosting for the Website and the Application is provided by Amazon Web Services EMEA SARL, 38 Avenue John F. Kennedy, L-1855 Luxembourg, Luxembourg, contact: [email protected]. The servers used may be located outside the European Union, notably in the United States, under the conditions specified by the privacy policy.

« Subscription »: The Client’s temporary right of access to the Services, according to the tier and plan subscribed to (Free, Access, Pro, Pro Flex, or Expert).

« Application »: The « Mix With The Masters » mobile application published by MAVEN and accessible on the Apple App Store and Google Play Store.

« Documentary Base »: All Content accessible on the Website and the Application, including videos, series, articles, magazine, replays, and downloadable files.

« ReBalance Grant »: A support, discount, or funding mechanism offered by MAVEN, where applicable, to certain candidates or participants according to the criteria and modalities displayed on the Website.

« Content »: Digital content intended for educational or informational purposes, made available on the Website or the Application by MAVEN, which may notably be presented in audio, video, text, or session/work file formats.

« Website Content »: Elements of any nature published on the Website and the Application, whether protected by intellectual property rights or not, such as texts, images, designs, presentations, videos, diagrams, structures, databases, or software.

« User Content »: Any content, file, message, track, stem, comment, application, or data submitted or published by the User within the framework of the Services, notably within the forum, interactive webinars, consulting, or Seminar applications.

« Consulting »: A matchmaking service allowing the Client to request technical feedback from a Master via the MAVEN platform, with the Master acting as an independent contractor to the Client. MAVEN acts as a broker or intermediary and, where applicable, as a payment collection agent.

« Internet User »: Any natural or legal person, of private or public law, connecting to the Website or the Application.

« End User License »: The license under which the Content and the Documentary Base are made available to the Client by MAVEN.

« Master »: A recognized producer, sound engineer, or professional acting, depending on the Service concerned, as a speaker, instructor, or service provider for MAVEN for Content, Webinars, and Seminars, or as an independent contractor within the framework of Consulting.

« AI Tools »: Tools using artificial intelligence offered within the Services, namely the conversational assistant « Explorer » and the acoustic optimization tool « ROCS ».

« Seminar »: An in-person training session (seminar, masterclass, or summit) led by one or more Masters and organized by MAVEN.

« Service »: All services offered by MAVEN within the Website and the Application, including notably Subscriptions, access to Content, Webinars, Seminars, Consulting, the forum, downloads, partner licenses and benefits, AI Tools, and, where applicable, the ReBalance Grant.

« Website »: The website accessible at the URL mixwiththemasters.com, as well as related sub-sites, mirror sites, portals, and URL variations, notably mwtm.com and mwtm.org.

« User »: Any natural person holding an account allowing access to the Services, whether it is a free account or a paid Subscription. The term encompasses the Client when the Client uses the Services.

« Webinar »: An educational event broadcast online and organized by MAVEN, under various formats (Q&A, Community Track, Q&A + Live Mixing, 1:1 Consulting Live, Behind the Scenes).

« MAVEN »: MAVEN acting in its capacity as publisher of the Website and the Application.

The Website and the Application are freely and gratuitously accessible to any Internet User. Navigating the Website or the Application implies the acceptance by any Internet User of these general terms and conditions. Simply connecting to the Website or the Application, by any means whatsoever, including via a robot or a browser, shall entail full and unreserved acceptance of these general terms and conditions. Upon registration, this acceptance will be confirmed by checking the corresponding box.

The Internet User thereby acknowledges having full knowledge of them and accepting them without restriction.

The Internet User recognizes the evidentiary value of MAVEN’s automatic registration systems and, unless they provide proof to the contrary, waives the right to contest them in the event of a dispute.

These general terms and conditions are applicable to the relations between the parties to the exclusion of all other terms, notably those of the Internet User.

The Services are intended for persons having the legal capacity to contract. A minor may only access and use the Services under the responsibility and with the prior authorization of their legal representative, who is then deemed to accept these general terms and conditions in the minor’s name and on the minor’s behalf. By accepting these general terms and conditions upon registration, the User declares that they meet these conditions. 

These general terms and conditions are intended for consumer Clients, acting for purposes that do not fall within the scope of their commercial, industrial, artisanal, professional, or agricultural activity. The conditions applicable to Masters, partners, and professional clients (B2B) are subject to separate documents.

Mix With The Masters is an online education platform dedicated to music production and sound engineering. Its mission is to provide access to exclusive educational content (filmed work sessions, tutorials, and masterclasses) offered via subscription, as well as to in-person training Seminars led by internationally renowned producers and sound engineers. Mix With The Masters targets a global community of professionals and enthusiasts and positions itself as a benchmark in high-end online music training.

The purpose of the Website and the Application is to provide a platform allowing Clients to access the Services.

MAVEN offers the Client, depending on the Subscription tier chosen, access to a catalogue of digital Content, Webinars, in-person Seminars, Consulting services, a community forum, downloadable files, partner licenses and benefits, AI Tools, as well as, where applicable, the ReBalance Grant. The Services to which each Subscription grants access are defined in the descriptive file of each Subscription presented on the Website.

The Services are accessible online, within the technical limits inherent to communication networks, the devices used by Clients, and the technical service providers involved in the operation of the Website and the Application. MAVEN may carry out corrective, evolutionary, or security maintenance operations, which may result in temporary interruptions or limitations of access.

MAVEN may alter the release schedule of Content, editorial formats, and proposed features, provided that it does not deprive the Client of the essential characteristics of the subscribed Subscription.

The Application offers a subset of the Website’s Services, including notably access to videos and browsing the forum. Subscriptions cannot currently be purchased directly from within the Application; they must be purchased through the Website.

The Application may send « push » notifications, subject to the User’s prior consent obtained within the Application. The Application accesses device storage solely to allow downloading videos for offline viewing. The Application does not use advertising identifiers (IDFA, AAID).

4.5.1.1. Description and Access

The Documentary Base includes notably educational videos, series, articles, an online magazine, and Webinar replays. For each type of Content, the required Subscription tier, access duration, and whether it is downloadable or not are specified on the Website.

Unless otherwise provided, access to Content is granted for the duration of the Subscription. At the end of the Subscription, the Client loses access to all Content, including any that had been unlocked.

4.5.1.2. Modalities of Content Use

Downloading videos for offline viewing is authorized only from within the Application, when the Client’s Subscription guarantees access to it. Screen capturing Content is not permitted. The rights granted to the Client regarding the Content are defined in Article 13.

The following are strictly prohibited: reproduction, public broadcasting, account sharing, screen capturing for sharing purposes, resale, embedding Content into third-party content, and using Content for training, testing, or improving an artificial intelligence model.

In the event that account sharing is detected, notably through multi-device connections or incompatible geolocations, MAVEN may request the User to confirm their identity using a code received by email. MAVEN may limit the number of simultaneously connected devices. Any account sharing constitutes a breach handled in accordance with Articles 5.5 and 11.3.

4.5.1.3. Catalogue Changes

MAVEN may modify, remove, or add Content to the catalogue for editorial, technical, legal, or commercial reasons, provided that it does not deprive the Client of the essential characteristics of the subscribed Subscription and complies with the legal guarantees applicable to digital content and services. The Client has no right to the maintenance of a specific piece of Content, unless expressly stated otherwise at the time of subscription. Certain Content may be offered via free access, on a permanent or temporary basis, notably as part of reactivation campaigns.

4.5.2.1. Templates and Sessions

Templates are preconfigured workspaces created by Masters that do not contain audio material. Their download is open starting from the Access plan, with certain downloads potentially accessible to free accounts.

When downloading, the User agrees to the following warning, the acceptance of which is a condition for the download: « YOU ARE ABOUT TO DOWNLOAD A LICENSED FILE! Do not share this session. Do not release or sell this file. »

Within the limits provided in Article 13.3, the User may use the templates for personal learning purposes and integrate them into their own productions, including commercialized productions, without any additional royalty fees. Any redistribution, resale, or making available to third parties of the template itself remains prohibited.

4.5.2.2. Stems and Multitracks

As part of « Community Track » type Webinars, Users submit a track which, if selected, is made available to other subscribers in stem format via the « Downloads » section.

Stems are made available for the exclusive purpose of subscribers’ personal practice in anticipation of the Webinar. Any commercial integration is prohibited.

Submitting a track for a « Community Track » Webinar implies that the User holds the necessary rights to the track in question. The authorizations granted to MAVEN for transmission to the Master, live broadcasting and replays, making stems available, and their mixing by subscribers are detailed in Article 13.4. The warranties owed by the User are provided in Articles 8.3 and 13.4.

4.5.2.3. Plugins, Partner Licenses, and Outlet

The Outlet is a plugin shop offering preferred pricing reserved for Expert subscribers. For sales made via the Outlet, MAVEN acts as a reseller: it collects payments and invoices the Client. Distribution may occur through the XCHANGE platform.

Technical support for plugins (installation, malfunctions, updates, loss of activation codes) is provided by the plugin manufacturer. The duration of licenses (perpetual, annual renewable, or tied to the Subscription) depends on each plugin and is specified at the time of purchase. The withdrawal of an offer by a partner developer or the cessation of their activity does not entail the deactivation of a license already acquired by the Client.

Partner plugins and software are governed by the End User License Agreements (EULA) of their respective developers, to which the User is expressly referred.

4.5.2.4. Partner Deals

Partner « deals » cover (i) promotional codes offering a discount on a partner’s website, where the Client then contracts directly with the partner, and (ii) licenses made available to the subscriber via the platform, in limited stock. MAVEN may receive business finder or affiliate fees for these.

Partner deals depend on the partners involved. They may change, be withdrawn, or be subject to the partner’s own terms, which are brought to the Client’s attention when available. Applicable liability rules are set forth in Article 12.4.

MAVEN organizes Webinars broadcast online in various formats: Q&A, Community Track, Q&A + Live Mixing, 1:1 Consulting Live, and Behind the Scenes. Access to live broadcasts and replays depends on the Webinar format and Subscription tier, under the conditions specified on the Website. Webinars are included in the Subscription and do not incur any additional fees.

No prior registration is required: holding an account with the required access tier is sufficient. The User can interact via chat, which is subject to manual moderation by MAVEN.

Webinars are recorded and may be broadcast via the YouTube platform, whose terms of use apply. Users who participate during a Webinar (notably via chat, voice, first name, or profile picture) are informed of this recording and accept it. The replay remains accessible according to the rights attached to their Subscription.

In the event of a Webinar cancellation by MAVEN or the Master, MAVEN may offer a replay, a postponement, or any other equivalent format when a solution is technically and editorially possible. A User’s absence from the live event does not affect access to the replay when the Subscription permits.

4.5.4.1. Description and Formats

Seminars are in-person training sessions led by one or more Masters. The « seminar / masterclass » format typically takes place over three (3) to five (5) days, for a cohort of fifteen (15) to twenty-two (22) participants, in a recording studio, usually in Paris. The « summit » format is a one-day conference that can gather two hundred (200) to three hundred (300) participants. Seminars may be held outside of France, notably in the United States and the United Kingdom, with applicable law and taxation adjusted accordingly.

MAVEN acts as the organizer of the Seminar and the contracting party of the participant; Masters act as speakers, instructors, or service providers for MAVEN, without any direct contract between the participant and the Master. Seminars do not result in any recognized professional certification or registration in the RNCP or Specific Directory. Upon request, MAVEN can issue training agreements, quotes, and nominative certificates of attendance allowing, where applicable, funding by a financing body (notably AFDAS or France Travail).

4.5.4.2. Application and Selection

Participation in a Seminar is subject to an application via the form provided for this purpose. The selection of participants is carried out by MAVEN, collaborating where applicable with the Master, based on the alignment of the candidate’s profile and projects with the speaker and the proposed curriculum. In case of rejection, the candidate may be offered another Seminar and retains the possibility to reapply in the future.

4.5.4.3. Registration, Payment, and Schedule

Registration is guaranteed upon receipt of full payment or a deposit. The balance must be settled before the start of the Seminar, according to the schedule specified during registration. Fees include instructional services and lunch catering; they do not include transportation, lodging, or equipment. Upon request, MAVEN can issue a certificate intended for visa procurement, either before or after the Seminar as needed. MAVEN may use a messaging group (for example, WhatsApp, provided by Meta) for Seminar logistical coordination; participation in this group is optional and requires the participant to share their phone number.

4.5.4.4. Cancellation, Postponement, and Refund

Subject to the statutory right of withdrawal when it remains applicable under the conditions of Article 7, a cancellation by the participant notified at least two (2) weeks before the start of the Seminar may result in a refund of the sums paid or their transfer to another Seminar. In the event of an unannounced absence or early departure during a Seminar, no pro-rata refund is due, unless otherwise provided by law.

In the event of cancellation or postponement by MAVEN or the Master, MAVEN will inform the participant as soon as possible and offer them, at MAVEN’s discretion depending on the circumstances, either the postponement of the Seminar or a refund of the sums paid for the Seminar. These commercial cancellation conditions apply without prejudice to the right of withdrawal when applicable.

4.5.4.5. Rules of Conduct and Confidentiality

The participant agrees to comply with the rules of conduct communicated to them, including notably the prohibition of recording or photographing sessions and distributing the presented contents. Certain contents presented during the Seminar may be confidential (unreleased tracks, a Master’s proprietary techniques, tools under development). Any serious breach may justify a refusal of participation or exclusion from the Seminar, without prejudice to the participant’s legal rights.

4.5.4.6. Image Rights

Photographs and video recordings may be taken during Seminars. The participant is invited to sign an image release authorizing the distribution of their image on social networks, the Website, the Application, as well as in promotional materials. A participant who refuses recording may nonetheless attend the Seminar; their refusal will be flagged to the video crew so that their image is not utilized.

Consulting is reserved for Expert subscribers: one session is included in the Subscription, and additional sessions are billed at the rate indicated on the Website. The entire process takes place via the MAVEN platform. For this Service, MAVEN acts as an intermediary facilitating the connection between the Client and the Master and, where applicable, as a payment collection agent for the fee on behalf of the Master. Technical feedback is provided by the selected Master, acting as an independent contractor to the Client.

Before validation, the Client can access available information on the selected Master, the session topic, the price (if any), the file submission process, and the main limitations of the Service. The User selects their preferred Master from those available, chooses a topic (notably mixing, mastering, or producing), fills out the information related to their track, and uploads the audio file along with their notes. The Master’s feedback is written and structured within the platform. It consists of a single turnaround feedback delivery, without direct contact between the Client and the Master via MAVEN’s tools.

The primary Consulting contract is concluded between the Client and the selected Master. MAVEN is not a party to the intellectual performance of the feedback provided by the Master and does not act as the principal provider of the Consulting. MAVEN remains solely liable for its own obligations regarding intermediation, platform operation, fair provision of information regarding the offer, transmission of materials to the Master, and, where applicable, collection and payout of the fee.

The turnaround time depends on the availability of the selected Master and constraints specific to the service. No precise turnaround time is guaranteed, unless explicitly stated otherwise before validation. If the Master fails to provide feedback or provides it with a manifestly excessive delay, MAVEN will assist the Client and may issue a replacement credit. The request cannot be cancelled after submission, unless otherwise provided by law.

The Client is informed that their first name, last name, audio file, notes, and submission details are transmitted to the selected Master solely for the purpose of the service. The content of the exchange is confidential: the Client may not publicly distribute the Master’s feedback. The Master may download the submitted file only to provide their feedback; they cannot reuse it, retain it beyond what is necessary to complete the feedback, or reuse the Client’s data for marketing, mailing, or personal solicitation purposes. The Client’s warranties regarding the submitted track and the rights granted for Consulting purposes are detailed in Articles 8.3 and 13.4.

4.5.6.1. Access and Moderation

The community forum, accessible from the Website and the Application, is reserved for paid subscribers. It is built on the Discourse solution (SaaS) and is not indexed by search engines. Moderation is carried out a posteriori by MAVEN employees, in accordance with the rules of conduct set forth in Article 8.3.

4.5.6.2. Reporting Illicit Content

In compliance with the French law for confidence in the digital economy (Loi pour la confiance dans l’économie numérique) and Regulation (EU) 2022/2065 (Digital Services Act), MAVEN provides Users with a procedure for reporting illicit content (including illegal content, harassment, copyright infringement, spam, or identity theft), accessible from the Website and at the address [email protected]. MAVEN processes reports diligently, promptly removes any manifestly illicit content brought to its attention, and may inform the User of the main reasons for a moderation measure when required by applicable law.

4.5.6.3. Content Posted by Users

Users may publish messages and files (notably audio, images, videos, and documents) on the forum, within the authorized technical formats and limits, which are stored by Discourse. The rights necessary for hosting, displaying, indexing for internal search, making available to other members, and archiving this User Content are detailed in Article 13.4. Any quotation or reuse for promotional purposes requires the specific agreement of the User when the User Content, their identity, or their image allows them to be identified.

4.5.6.4. Sanctions

In the event of a breach of these terms or the code of conduct referred to in Article 8.3, MAVEN may apply proportionate moderation measures, such as removing or restricting the visibility of the disputed content, placing the account in read-only mode, suspending forum access, or suspending the personal space. When the breach is serious or repeated, these measures may lead to the termination of the Subscription under the conditions of Article 5.5 or the deletion of the personal space under the conditions of Article 11.3.

4.5.7.1. Explorer

« Explorer » is a conversational assistant based on OpenAI technology, contextualized with subtitles from the MAVEN catalogue and restricted to the audio domain. It is reserved for Pro and Expert subscribers. When a User asks a question, it is transmitted to the technical provider OpenAI, whose servers are located in the United States.

Explorer is an educational and documentary assistance tool provided for informational purposes. MAVEN draws the User’s attention to the fact that generated answers may contain errors or inaccuracies and cannot replace professional expertise. The User must verify important information before relying on it. The interface displays the following warning: « MWTM Explorer is in Beta and can make mistakes. Please verify important information. » Applicable limitations of liability are set forth in Article 12.5.

Explorer’s responses are limited to the content available within the Documentary Base and the Mix With The Masters catalogue actually indexed by the tool. Explorer does not cover all knowledge in the audio field, nor subjects absent or insufficiently documented in the catalogue. The insights provided reflect the practices, methods, and opinions of speakers in a specific educational context; they do not constitute a personalized recommendation or advice tailored to the User’s specific situation. Responses may be inaccurate or incomplete, notably on specific technical questions; the User is invited to consult the source videos and associated Content before any major reliance.

The User retains their Explorer conversation history and can delete it manually at any time.

4.5.7.2. ROCS (REDI Acoustics)

« ROCS » is an acoustic optimization tool developed by the company REDI Acoustics, established in the United States, and integrated by MAVEN into its Website, notably for Expert subscribers.

Based on parameters entered by the User (including room dimensions, listening distances and angles, speaker model), ROCS provides an acoustic analysis of the room, its frequency response, and suggestions for acoustic treatment and placement. MAVEN does not act as an acoustic design office or a certified acoustic engineering service provider.

ROCS is strictly limited to rectangular, cuboid-shaped spaces and must not be used for rooms with complex, irregular, or atypical geometry. The results provided are estimates derived from simulation models and do not replace real acoustic measurements or the expertise of a qualified acoustician. Recommendations do not take into account structural, regulatory, technical, or budgetary constraints specific to each project. ROCS is not suitable for acoustic correction of an existing room whose dimensions are fixed and should not be used as the sole basis for construction or layout decisions involving significant costs without additional validation.

ROCS is a tool to aid analysis and decision-making. The recommendations provided are indicative, do not constitute a certified acoustic engineering service, and must be verified by the User before making any physical modifications to their listening space. The use of ROCS may involve interaction with REDI Acoustics, the creation of an account, or the application of terms specific to this third party, depending on the user flow. Corresponding data processing is described in the privacy policy, and applicable limitations of liability are set forth in Article 12.5.

MAVEN may offer, where applicable, a ReBalance Grant or any other support mechanism intended to facilitate access to certain Seminars, Content, or Services according to the criteria, schedules, and modalities displayed on the Website. Applying for this mechanism does not confer any automatic right to financial support, a discount, or selection. MAVEN selects beneficiaries according to the announced criteria and reserves the right to suspend, modify, or terminate the mechanism for the future.

MAVEN informs candidates of the data necessary to process their application in its privacy policy. MAVEN limits this data to what is strictly necessary and, in application of the data minimization principle, does not collect sensitive data within the meaning of Article 9 of the GDPR under this mechanism.

MAVEN offers several Subscription tiers whose characteristics, included Services, and rates are specified on the Website at the time of subscription:

The details of included Services, potential student rates, and conditions specific to each offer are listed on the Website, which prevails in the event of a discrepancy. MAVEN reserves the right to alter the composition of offers for any subsequent subscriptions.

The applicable prices are those displayed on the Website on the day of the order. Prices are indicated inclusive of all taxes. The currencies offered include notably the Euro (EUR), US Dollar (USD), British Pound (GBP), and Canadian Dollar (CAD). The currency is determined by default via IP address geolocation, though the User may manually select a country.

Certain offers are available at a reduced rate for students, upon presentation of a valid student card. Supporting documentation is subject to manual verification by MAVEN. Upon expiration of student status during a Subscription, MAVEN may request updated documentation. No age limit is applied to qualify for the student rate.

Subscriptions are concluded for a period of twelve (12) months, with the exception of the Pro Flex offer, which is concluded for a period of one (1) month. The Subscription takes effect upon actual collection of the corresponding payment.

Subscriptions automatically renew at their expiration for an identical duration, unless the Client has deactivated the auto-renewal option in their preferences. In accordance with Article L. 215-1 of the French Consumer Code, MAVEN informs the Client in writing, at the earliest three (3) months and at the latest one (1) month before the end of the current period, of the option not to renew the Subscription. This information includes the non-renewal deadline stated in a clear and conspicuous box. In the absence of proper notice, the Client may terminate the contract free of charge at any time following the renewal.

In accordance with Article L. 215-1-1 of the French Consumer Code, the Client may terminate their Subscription online at any time and free of charge using a feature accessible within their personal space. MAVEN confirms receipt of the termination notice on a durable medium and informs the Client, within reasonable timeframes, of the date on which the contract ends and the effects of termination. In the event of termination before expiration, access to the Services is maintained until the next scheduled renewal, and no pro-rata refund is due, unless otherwise provided by law. The Client is clearly warned of this before validating their termination request.

No automatic deletion policy for inactive accounts is enforced at this time.

In the event of a serious or repeated breach by the Client of these general terms and conditions—notably in cases of video piracy, account sharing, fraud, infringement of third-party rights, technical circumvention of access, or unlawful behavior in community spaces—MAVEN may suspend access to the Services, restrict certain features, or terminate the Subscription automatically (de plein droit) without judicial intervention. When the breach can be remedied and no emergency justifies immediate action, MAVEN may invite the Client to rectify it before proceeding with termination. The measures applied take into account the severity of the breach, its repeated nature, its consequences, and MAVEN’s legal obligations. Termination of the Subscription due to the Client’s fault applies without prejudice to any damages MAVEN might claim.

To subscribe to a plan, the Client selects the desired offer and fills in the necessary information, notably billing details. The Client has the opportunity to check the selected Subscription, its price, and its duration before validating their order. In accordance with Article L. 221-14 of the French Consumer Code, the function used to validate the order includes the words « Confirm order and pay » or an unambiguous equivalent phrasing.

The contract is formed upon actual payment of the order by the Client. Prior to payment validation, the order summary and these general terms and conditions are presented to the Client, who accepts them by checking a box accompanied by a direct link to their full text, in accordance with Articles L. 221-5 and L. 221-13 of the French Consumer Code.

Upon receipt of payment, MAVEN immediately sends the Client a summary and confirmation email of the order, detailing all relevant information.

In accordance with distance selling legislation in force, the consumer Client has a period of fourteen (14) days to exercise their right of withdrawal without having to justify reasons or pay penalties. This period runs from the day of the conclusion of the contract for contracts supplying services or digital content not provided on a tangible medium.

The withdrawal decision must be notified to MAVEN by writing to email address: [email protected]. The Client may, for example, transmit to Maven by this address email, the model withdrawal form attached to the end of these general terms and conditions.

When the right of withdrawal is validly exercised, MAVEN will refund the Client for all sums paid, no later than fourteen (14) days following the date on which it is informed of the withdrawal decision, using the same means of payment as that used for the initial transaction, unless the Client expressly agrees otherwise.

The right of withdrawal does not apply, notably, to contracts for:

A Client who exercises their right of withdrawal from a service contract whose performance began, at their express request, before the end of the withdrawal period, shall pay MAVEN an amount proportional to what has been provided up to the communication of their decision to withdraw, relative to the total price of the contractual performance. The commercial cancellation conditions specific to Seminars provided in Article 4.5.4.4 apply without prejudice to the legal right of withdrawal when it remains applicable.

The Client ensures that they have reviewed the characteristics of the Services prior to subscription. They acknowledge that their needs align with the Services offered by MAVEN, that they are aware of the content and terms of execution of said Services, and that they have subscribed with full knowledge of the facts, possessing all necessary information allowing them to produce free and informed consent.

Any processing, transmission, publication, distribution, or representation of the Services by the Client is carried out under their sole and complete responsibility. The Client agrees, in particular, to process, distribute, download, or transmit through the Services only data whose use does not violate any intellectual or industrial property rights or any other proprietary rights, and does not constitute a criminal offense.

The Client also agrees not to hinder or disrupt MAVEN’s Services and servers and to comply with the requirements, procedures, and general rules communicated by MAVEN for the proper implementation of the Service.

The Client consequently indemnifies MAVEN against any damage likely to be caused to it due to their use of the Services, including any attorney and legal fees, and agrees to intervene in any legal proceedings brought against MAVEN as a result of their use of the Services.

This clause applies globally across all User Content, regardless of the submission channel (forum, interactive Webinars, Seminar applications, Consulting, track submissions).

The User agrees to use the Services with respect for other Users and in compliance with these general terms and conditions. The Client agrees in particular not to:

For any User Content they submit or publish, the User guarantees that they hold all necessary rights to this content or have obtained the required permissions, and that this content is not illicit, does not infringe on third-party rights, and does not violate these terms or the code of conduct referenced in this article. Licenses and authorizations granted to MAVEN are detailed in Article 13.4.

The User indemnifies MAVEN against any recourse, claim, or action by third parties based on User Content or an inaccurate statement regarding rights attached to such content, and agrees to intervene in any proceedings brought against MAVEN as a result, as well as to indemnify it for any costs, penalties, and legal fees, within the limits permitted by applicable law.

Moderation, suspension, termination, or account deletion measures applicable in the event of a breach are detailed in Articles 4.5.6.4, 5.5, and 11.3.

The applicable prices are those displayed on the Website on the day of the order. These prices may be modified at any time by MAVEN for subsequent orders. Displayed prices are valid only on the day of the order and have no effect for the future. Prices indicated on the Website are understood to be inclusive of all taxes.

Payment is made exclusively through the payment service provider Stripe, which offers payment methods including credit cards, Apple Pay, Google Pay, Link, and PayPal. For these payments, MAVEN has no access to any of the Client’s banking data, which is processed and stored directly by Stripe in tokenized form.

For Seminars, payment may also be made via bank transfer or online payment through Stripe, according to the agreed schedule.

MAVEN makes a PDF invoice available to the Client, issued automatically following each payment and accessible from their personal space. The Client expressly accepts receiving invoices electronically. Invoices are retained in accordance with legal accounting obligations.

In the event of a failed payment during a renewal, Stripe makes four (4) subsequent payment attempts. If no payment is validated following these attempts, the Client loses their Subscription and reverts to a free member status.

In the event of an unpaid transaction or a chargeback, access to the Services is suspended immediately. This article applies subject to mandatory consumer protection regulations.

MAVEN’s customer service can be reached via email at [email protected], or by postal mail at the address indicated in Article 1 of these general terms and conditions. MAVEN endeavors to provide a response as quickly as possible. Customer service cannot be reached by telephone.

The creation of a personal space is an indispensable prerequisite for any subscription. To this end, the Internet User is requested to provide a certain amount of personal information, some of which is mandatory. Refusal to provide it prevents the creation of the personal space and, consequently, the validation of the order.

When creating the personal space, the Internet User chooses a password guaranteeing the confidentiality of the information contained within it. The Internet User is prohibited from transmitting or communicating it to a third party. Failing that, MAVEN cannot be held responsible for unauthorized access to the personal space. The Client agrees to regularly check their data and perform necessary online updates.

The personal space allows the Client to manage their Subscription, access the Documentary Base and Services, and view their orders and invoices. Pages relating to the personal space are freely printable by the account holder but are strictly for informational purposes. MAVEN agrees to securely retain all contractual elements whose preservation is required by law.

When a User publishes User Content from their personal space or the forum, the publication conditions in Article 4.5.6, the behavioral obligations in Article 8.3, and the intellectual property rules in Article 13.4 apply.

MAVEN may suspend, restrict, or delete a Client’s personal space in the event of a serious or repeated breach of these general terms and conditions—notably in cases of inaccurate, incomplete, misleading, or fraudulent information, account sharing, fraud, infringement of third-party rights, publication of illicit content, or risk to the security of the Website, the Application, or other Users. When required by applicable law, MAVEN will inform the Client of the primary reasons for the measure taken and the available dispute avenues, unless a legitimate reason prevents it, such as security, fraud prevention, or a contrary legal obligation. When the measure affects an active Subscription, Article 5.5 applies.

The Client may request the deletion of their account by sending an email to customer service; requests are processed within forty-eight (48) business hours. When an account is deleted, the Client loses access to the Content. Contributions already published that remain useful for community exchanges may be retained under the label « Deleted User » and the avatar hidden, subject to applicable personal data rights.

Given the diversity of the Services, MAVEN acts, depending on the Service concerned, in the capacity of publisher and provider of Content, organizer of Webinars or Seminars, reseller, integrator of third-party tools, matchmaking intermediary, payment collection agent, or host of User Content. MAVEN is liable only for the obligations incumbent upon it in the capacity actually exercised for the Service concerned. These regimes apply subject to mandatory consumer protection regulations, statutory guarantees, gross negligence or wilful misconduct (faute lourde ou dolosive), and personal injury.

Regarding Content it produces, selects, or makes available itself within the Documentary Base—notably educational videos, series, articles, the magazine, replays, and templates it provides directly—MAVEN acts in the capacity of content provider and publisher.

The Content is for educational and informational purposes. MAVEN does not guarantee any specific result, notably regarding the acquisition of a skill, the success of a project, the artistic quality of a production, or any professional or commercial success of the Client.

In accordance with Articles L. 224-25-1 et seq. of the French Consumer Code, MAVEN is liable to the consumer Client for the conformity of the digital content and digital services provided under the contract. Modifications to the composition of the Documentary Base carried out under the conditions of Article 4.5.1 and in compliance with applicable statutory guarantees cannot, on their own, be construed as a lack of conformity if they do not deprive the Client of the essential characteristics of the subscribed Subscription.

For services it organizes itself, notably Seminars and Webinars, MAVEN acts as service provider and contracting party to the Client. Masters then act as speakers, instructors, or service providers for MAVEN, without any direct contract with the Client, unless stipulated otherwise.

In performing these services, MAVEN is bound only by an obligation of means (obligation de moyens) and does not guarantee any result, notably regarding artistic quality, skill acquisition, the subjective relevance of lessons, or the Client’s commercial success.

Regarding in-person Seminars, MAVEN is bound by a safety obligation of means (obligation de sécurité de moyens) toward participants, with the participant declaring that they hold valid civil liability insurance for the duration of the Seminar. In the event of cancellation or postponement, the commercial conditions provided in Article 4.5.4.4 apply. Unless otherwise provided by law or due to fault attributable to MAVEN, personal expenses incurred by the participant, notably transport, lodging, or equipment, remain their responsibility.

For plugins and partner software sold via the Outlet, MAVEN acts as a reseller: it collects the price and issues the invoice to the Client. In this capacity, and notwithstanding the application of the developers’ End User License Agreements (EULA) governing software use, MAVEN remains bound toward the consumer Client by the statutory guarantee of conformity for digital content and services under the conditions of Articles L. 224-25-1 et seq. of the French Consumer Code.

Technical support for plugins (installation, malfunctions, updates, loss of activation codes) is provided by the plugin developer. For partner deals consisting of promotional codes or benefits used directly with a partner, the corresponding contract is concluded between the Client and the partner concerned. MAVEN is liable only for its own information and intermediation obligations, within the limits provided in Article 12.10.

AI Tools, notably Explorer and ROCS, rely on technologies developed and operated by third parties, respectively OpenAI and REDI Acoustics. MAVEN acts toward them as an integrator: it provides access to these tools within the Service, but controls neither their substantial functioning, the specific technical data of the third-party providers, nor the results generated by these tools.

Explorer’s responses, ROCS analyses, and any acoustic recommendations generated are provided for informational purposes only. They may contain errors, inaccuracies, technical limits, or results unsuited to the User’s real situation. The User must verify important information and consult, if necessary, a qualified professional before making any technical, commercial, artistic, or material decision. Within the limits permitted by applicable law, MAVEN does not guarantee the accuracy, completeness, performance, or suitability of the results produced by these tools for any particular need. The use of ROCS may involve a direct relationship with REDI Acoustics, governed by the latter’s own terms. This clause does not override statutory guarantees nor apply in the event of gross negligence or wilful misconduct by MAVEN.

Regarding ROCS, no guarantee of acoustic performance, result, or suitability for a specific project is provided. Within the limits permitted by applicable law, MAVEN and REDI Acoustics disclaim all liability regarding the use of provided recommendations without additional professional verification or validation.

For the Consulting referred to in Article 4.5.5, MAVEN acts as an intermediary facilitating connections between the Client and the selected Master. When MAVEN collects the price of a Consulting session, it acts as a payment collection agent on behalf of the Master, without becoming the principal provider of the technical feedback delivered by the latter.

In this context, the primary Consulting contract is formed between the Client and the selected Master. The Master remains liable for the content of their feedback, their technical choices, compliance with confidentiality, and the prohibition against reusing the Client’s file or data outside the service performance. MAVEN does not guarantee any artistic, technical, professional, or commercial result arising from the feedback provided by the Master.

MAVEN’s liability is limited to its own obligations regarding intermediation, platform operation, fair provision of information about the offer, transmission of necessary elements to the Master, and, where applicable, collection and payout of the price. When acting as an online platform operator within the meaning of Article L. 111-7 of the French Consumer Code, MAVEN complies with the resulting obligations of fairness, clarity, and transparency, notably regarding MAVEN’s role, matchmaking modalities, presentation criteria for Masters when relevant, and the status of the Client’s contracting party.

User Content published on the Website, the Application, or the forum is under the sole responsibility of its author. In this capacity, MAVEN benefits from the status of a hosting provider within the meaning of Article 6-I-2 of the French law for confidence in the digital economy of June 21, 2004, and Regulation (EU) 2022/2065 (DSA). Its liability can be incurred due to such content only if, having acquired actual knowledge of its illicit nature, it failed to act promptly to remove it or disable access to it.

In accordance with Article 8 of Regulation (EU) 2022/2065, MAVEN is not subject to any general obligation to monitor User Content or actively search for facts or circumstances revealing illegal activities. MAVEN makes available to Users the reporting and removal mechanism provided in Article 4.5.6 and may apply the measures provided in Articles 4.5.6.4, 5.5, and 11.3.

MAVEN will not incur liability in the event of force majeure. Within the meaning of these terms and Article 1218 of the French Civil Code, force majeure shall be considered any impediment, limitation, or disturbance of the Service due to fire, epidemic, explosion, earthquake, bandwidth fluctuations, breach attributable to the internet access provider or a subcontractor (notably hosting or payment providers), transmission network failure, illicit or fraudulent use of passwords, hacking, a security breach attributable to the host, flooding, power outage, war, embargo, law, injunction of an authority, requisition, strike, boycott, or other circumstances beyond MAVEN’s reasonable control. In the event of a Seminar cancellation due to force majeure, MAVEN will agree with the participant on the most appropriate solution among a refund, postponement, or credit note.

Technical problems, maintenance operations, updates, network incidents, hosting unavailabilities, or malfunctions attributable to third-party providers may temporarily affect access to the Website, the Application, or certain Services. MAVEN deploys reasonable means to maintain and restore access to the Services. Hypertext links on the Website may direct to other websites operated by third parties; MAVEN does not control their content and is not liable for their operation, unless otherwise provided by law.

Within the limits permitted by applicable law and subject to statutory guarantees, mandatory consumer protection provisions, personal injury, gross negligence or wilful misconduct, and breaches of essential obligations, MAVEN’s liability can be incurred only for direct, personal, certain, and foreseeable damages suffered by the Client.

Indirect damages—such as loss of revenue, loss of earnings, loss of opportunity, loss of reputation, data loss not attributable to MAVEN, or damages resulting from the use of Services for professional purposes—are excluded within the same limits. For paid Services, where the law allows a liability cap, MAVEN’s liability is limited to the amount paid by the Client for the Subscription concerned during the twelve (12) months preceding the generating event.

The Website Content is likely to be protected by copyright and database law. Any representation, reproduction, translation, adaptation, or transformation, in whole or in part, carried out unlawfully and without the consent of MAVEN or its right holders, constitutes a violation of Books I and III of the French Intellectual Property Code and is liable to give rise to infringement proceedings.

MAVEN holds or lawfully exploits all intellectual property rights necessary to operate the Website, the Application, the logo, trademarks, designs, videos, replays, magazine content, templates it provides directly, and the Explorer tool interface, subject to underlying technical elements provided by third parties and rights held by Masters, partners, or Users.

The following are not owned by MAVEN and are provided by third parties, notably: partner plugins and licenses, the ROCS tool developed by REDI Acoustics, the language model underlying the Explorer tool provided by OpenAI, as well as templates provided by Masters. These elements are governed by the terms and licenses of their respective owners, to which the User is expressly referred.

MAVEN grants the Client, for the duration of their Subscription, a personal, non-exclusive, non-transferable, and revocable (in case of breach) end-user license covering Content accessible under the subscribed plan. This license is limited to personal, educational, and non-commercial use via browsing, listening, or viewing, excluding any copying, reproduction, extraction, resale, public broadcasting, making available to third parties, account sharing, or use for training, testing, or improving an artificial intelligence model.

By way of exception, downloading videos is authorized only from within the Application and for offline viewing when the Subscription permits; templates can be downloaded and used for personal learning purposes and integrated into the Client’s own productions, including commercial ones, without additional royalty fees; stems and multitracks are provided for personal practice purposes only, within the limits displayed during download, with any commercial exploitation, resale, redistribution, copyright claims, or making available to third parties remaining prohibited. Partner plugins remain governed by their developers’ EULAs. Making Content temporarily available cannot be construed as the assignment of any intellectual property right to the Client.

When the User publishes User Content on the forum or submits a file, track, stems, notes, application, or any other element within the framework of the Services, they grant MAVEN, solely for the needs of the Service concerned, a non-exclusive, worldwide, royalty-free license limited to acts technically or editorially necessary for hosting, displaying, indexing for internal search, making available to other members, transmission to the Master, live broadcasting or replays, archiving, and evidentiary retention. This license endures, where necessary, for content already published that remains useful for community exchanges, under the label « Deleted User » when applicable.

As part of « Community Track » type Webinars, a User who submits a track authorizes MAVEN to transmit files to the Master, broadcast the track and associated exchanges live and in replay, make stems available to the community under the displayed conditions, and allow their mixing by subscribers for personal practice. In the framework of Consulting, files and notes transmitted by the Client are used solely to allow the completion of the feedback by the selected Master and cannot be exploited for promotional purposes without the Client’s express agreement.

The User guarantees that they hold all necessary rights to the User Content and elements submitted, notably regarding the composition, performance, samples, guest vocals, co-authors, labels, publishers, and neighboring rights. If an infringement of MAVEN’s or a third party’s rights is detected—notably illicit distribution of videos, unauthorized sharing of files, or copyright infringement—MAVEN may implement the notification and removal procedure provided in Article 4.5.6 and apply the measures provided in Articles 5.5 and 11.3, without prejudice to any legal action.

These general terms and conditions are subject to French law. In accordance with Article 6 of Regulation (CE) No 593/2008 (Rome I), this choice does not deprive the consumer of the protection afforded to them by the mandatory provisions of the law of their country of habitual residence.

These general terms and conditions are offered in French and English. In the event of a contradiction between the French and English versions of these GTC, the English version shall prevail, except toward consumers residing in France, for whom the French version shall prevail.

These general terms and conditions may be modified at any time by MAVEN for the future. The general terms applicable to the Client are those in force on the day of their order. For ongoing contracts, any substantial modification is brought to the Client’s attention via email or from their personal space. In the event of a refusal of the new general terms, the contract is terminated at the expiration of the current period, without prejudice to the Client’s mandatory rights.

In the event of a dispute, the Client shall first address a complaint to MAVEN’s customer service. In accordance with Articles L. 612-1 et seq. of the French Consumer Code, the consumer Client can make use of a consumer mediator free of charge with a view to an amicable resolution of the dispute. MAVEN communicates the contact details of the competent mediator before the conclusion of the contract and on the Website: Association des Médiateurs Européens – AME CONSO : https://www.mediationconso-ame.com/, Address: 197 boulevard Saint-Germain, 75007 Paris, Administrative Email: [email protected] – Telephone: 09 53 01 02 69

Failing an amicable resolution, a dispute involving a consumer Client may be brought, at the latter’s choice, before the court of their place of residence or that of MAVEN’s registered office, in accordance with applicable public policy rules.

MAVEN may freely assign this contract, notably in the event of a business transfer, merger, or acquisition. The Client cannot assign their Subscription or the rights and obligations resulting from these terms to a third party.

The invalidity of one of the clauses of this contract will not entail the invalidity of the other clauses or the contract as a whole, which will retain their full effect. The parties will endeavor to replace the invalidated stipulation with a valid stipulation corresponding to the spirit and purpose of these terms.

The failure of MAVEN to exercise any rights recognized under these terms shall in no case be interpreted as a waiver to assert said rights.

The Client is informed that they have the option to register on the list opposing telephone marketing (liste d’opposition au démarchage téléphonique) at the address https://www.bloctel.gouv.fr/.

The stipulations of these general terms and conditions apply subject to compliance with the mandatory provisions of the French Consumer Code relating to unfair terms in contracts concluded between a professional and a consumer.


MODEL WITHDRAWAL FORM

To the attention of: MAVEN, 30 rue Boyer, 75020 Paris, France – [email protected]:

I/we (*) hereby notify/notifies (*) you of my/our (*) withdrawal from the contract relating to the provision of services below:

Ordered on (*) / received on (*): ............................................................................

Name of consumer(s): ............................................................................

Address of consumer(s): ......................................................................

Date: ....................................................................................................................